The other day I spent half an hour working out how to connect my WiFi repeater into the home mesh. Why? I got an email saying that the mesh was not fully operational and had to search out the instructions on the web, after it became apparent that trial-and-error was not going to fix it. During that time I needed the password for the router, the password for the repeater and the password for my account with the provider, some of which were remembered by ‘the system,’.
Then, in a bid to save fuel, we had a British Gas Hive thermostat installed. Wonderful, we can now control the heating from a smartphone, by time, by degree, as many time slots as we want, rather than the ‘on 1, off 1, on 2, off 2’ of out previous central heating controller, which was rather venerable, it seems. Except that it stopped working after less than 24 hours, while I was fitting the thermostat to a stand. There is no manual; it’s all online or in the app. Fortunately, I find instructions on the web to reset and get it working again, and then reprogramme the heating schedule.
And the all-singing, all-dancing Norton virus checker on my laptop keeps telling me all the wonderful options it offers that I am not taking advantage of. Does it really matter? Who knows? And can I really trust Microsoft’s OneDrive to not lose a vital file or two from the cloud, when I accidentally do the ‘wrong’ thing?
All this web-connecting technology really makes a lot of things easy in modern living. Yet more and more, I find myself confronted by a mystery when something goes wrong and the answer lies beyond my limited understanding of how it all works. Because you only need to know when it goes wrong. How to fix it, where are the instructions, where are the passwords, how did you ever get it going in the first place? A search engine usually gives an answer for the technology, who knows if it is the best one?
So what happens when there’s a power cut? What happens when the web goes down? Both of which will happen sometime, especially in these uncertain times. Then it’ll be back to the temporary brain fog while I try to recall where are the instructions, how to get everything going again – assuming the power and the broadband eventually do come back. It all feels rather precarious.
All this angst, and I have always been interested in, and involved in tech. What about those who aren’t, and those whose memories are fading with age?
Are we making a world that is just too complicated and vulnerable? But maybe that’s my age speaking. It will all come naturally to the grandchildren, assisted by so-called intelligent technology!
Barry, you say it so well. I couldn’t agree more. Us oldsters who’ve spent our lives in the tech field have these exact concerns, and nobody is going to convince me that the “cloud” is truly secure, when the software can grab your passwords. And when the security software keeps asking to provide even more security, how is that supposed to give confidence? You’ve paid for some security, but not enough??! And the interfaces to end-user software keeps changing for no apparent reason, clearly not tested by end users! As you say, what do people do who have no background? They wouldn’t even know what questions to ask. It’s not impressive. I think people are far too trusting of the technology. Of course, that’s just me. Glad to know it’s you as well!!
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Thanks, Jane. We do seem to be on the same wavelength!
Just thinking of WordPress, I’m still a bit amazed that the site admin can modify a website ‘in process’, change the interface with only self-imposed testing. No wonder sometimes websites/apps seem to not work, yet some time later they’re fine again!
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Exactly! 😳
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I so agree with your little rant here and especially the last part which is truly only relevant as long as we have electricity!
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So-called intelligent technology is right! And wait till they start implanting computer chips/parts into our brains.
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Especially as you need to understand how the mind/brain operates before you start to meddle with it. We’re a long long way from that!
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