The techie problem

I was a techie once, helping to produce mainframe software – probably still am in many ways. Techies understand the intricate workings of the modern world, the technology, the apps, the website mechanics… The job of techies is to produce products that help life in the real world, that society increasingly relies upon. Even WordPress is evidently powered by techies.

The problem with techies, particularly the cleverest of them, is arrogance. I remember many of them. They know their field better than almost anyone else, and do not suffer fools gladly. They know they are right. Even when they are wrong.

And that’s the problem. Their expertise is technical, and does not necessarily relate well to real life. The early software systems learnt the hard way that so-called usability is of vital importance, and that includes carrying your customers forward with you as you develop the technology. Woe betide a mainframe supplier who did not allow for his customers’ applications to continue to work when a new release of software came out.

So techies have to be well managed, by managers who understand end users and the usability of their products. They need to be reined in to ensure the result is acceptable to users.

Now, the IT revolution has meant that it is increasingly the techies who are in a position to call the shots – they head the companies. The list is too familiar – Facebook, Google, Apple, and so many more. The results of their arrogance are plain to see in the modern world: rip-offs, tax avoidance and undermining of governments and established businesses on a grand scale, but without apparent ethical compass. Far too much to cover in a quick blog post.

Which brings me back to WordPress and the case of the block editor. This editor is clearly a wonderful techie solution for those who wish to use the WordPress platform to do really clever things. Who could argue with that? The ony problem is that the arrogant techies decided that this should be forced upon the simple wordpress.com blogger who has no interest in this advanced functionality (why make blogging more difficult?).

Simple common sense says that the blogger should continue to see the simple classic editor presentation, so long as that satisfies the functionality he needs. If something can only be done with blocks, then blocks should be switchable on. WordPress management has failed to rein in the techies, with the result that they are losing bloggers, even the dogs.

Perhaps they just don’t care, another strong techie attribute!

3 thoughts on “The techie problem

  1. Having started my career programming mainframes as well, I echo everything you say, Barry. Everything. We used to test, test, test, and of course have end users involved. One of my pet peeves in these days of techies changing interfaces. One of my favourite examples, before this WP fiasco, has been changes they keep making to the self-serve interface at our grocery store. Clearly whoever designed it never shopped for groceries himself (100% sure it’s a male), never used a self-checkout station, and never tested it with real shoppers. Hey, maybe it was the same guy who designed the default block editor!!

    Liked by 2 people

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